Payment Acceptance

Combining payment acceptance with booking software helps businesses streamline scheduling, secure payments, reduce no-shows, and save valuable time.

Go to Invoices > Payment Settings and click on Accept Payments. You'll need to be subscribed and have the email address verified.

Once you verify your email address and subscribe you'll see the 'Start accepting payments' button. Click this button to register with Stripe, our partner in payment acceptance. This is a quick process. Once you register you'll be able to Invoice and your clients will have the option of paying with credit cards.

Payouts.

The first payout takes the longest, it may take 7 to 14 days. Subsequent payouts will come weekly and depending on age of an account and volume processed the payouts may be switched to 2 days. You can see a history of Payouts as well as a full breakdown of what transactions are part of a payout and when the next Payout is due via Invoices > Payouts

Disputes and Chargebacks.

A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. The card issuer creates a formal dispute which immediately reverses the payment. You can submit evidence so the bank considers your side of the story and makes a decision. If a dispute is found in your favour, the disputed amount is returned to you. If the dispute is upheld, the card issuer's decision is final and you will not be refunded. It may take 2 to 3 months to complete. A chargeback comes with a fee of $15.

International payments.

Support for international credit cards, transactions are charged 1% + 30c for cross-border transactions, +1% if currency conversion is required.

Payment Terminal (Point of Sale)

You have the option of accepting credit and debit cards in person. Reach out to support to find out more and place an order. Have a look at the Manual for the BBPOS WisePOS E.