- Payment Acceptance
The first payout takes the longest, it may take 7 to 14 days. Subsequent payouts will come weekly and depending on age of an account and volume processed the payouts may be switched to 2 days. You can see a history of Payouts as well as a full breakdown of what transactions are part of a payout and when the next Payout is due via Invoices > Payouts
Disputes and Chargebacks.
A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. The card issuer creates a formal dispute which immediately reverses the payment. You can submit evidence so the bank considers your side of the story and makes a decision. If a dispute is found in your favour, the disputed amount is returned to you. If the dispute is upheld, the card issuer's decision is final and you will not be refunded. It may take 2 to 3 months to complete. A chargeback comes with a fee of $15.
International payments.
Support for international credit cards, transactions are charged 1% + 30c for cross-border transactions, +1% if currency conversion is required.